Returns & Exchanges
UP NYC is committed to providing a premium shopping experience; if you are not fully satisfied with your purchase, we accept returns on unworn merchandise within 14 days of delivery. Please note that all limited-edition sneaker releases and clearance items are considered final sale.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging, ensuring all tags are attached and sneaker boxes are protected inside a separate shipping box.
Ship It Back
Affix the prepaid shipping label provided through our portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned goods for authenticity and condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing