Frequently Asked Questions
Everything you need to know about shopping with UP NYC.
What is UP NYC's shipping policy?
We offer standard and expedited shipping across the United States. Orders are typically processed within 1-2 business days, and tracking information is emailed as soon as your package departs our facility.
Can I return or exchange my items?
Yes, we accept returns and exchanges on unworn items with original tags within 30 days of purchase. Please note that certain limited-edition releases may be marked as final sale.
Are the products sold on UP NYC authentic?
Absolutely. UP NYC guarantees 100% authenticity for every product we sell. We source directly from authorized distributors and premium brands to ensure you receive genuine merchandise.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
Do you offer international shipping?
Currently, we ship to select international destinations. Shipping costs and delivery timelines vary by country and are calculated at checkout.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.